Rust's Frequently Asked Questions
Do I get a window seat?
Yes, all of our planes are set up so that every passenger gets a window seat and a headset that is connected to an intercom system. You may ask your pilot questions about what you are seeing.
Tips for taking photos from Rust’s Plane:
Do not take your photos at an angle to the window. This will increase optical distortion from the windows. Keep your lens close but not touching the window, vibration from the airplane will blur your shots. Take your photos quickly, the plane is moving quickly, if you see something that you find interesting, it may be out of view the time you raise your camera. Do not use flash photography. This will just reflect your flash back into your photo. Do not use a polarization filter because plastic airplane windows will show odd patterns. The pilot will move the plane around so that everyone will get the opportunity to get photos. If you have a special request, please let the pilot know. Most importantly, if you equipment fails, just relax and enjoy the flight. A fellow passenger will probably share photos.
What should I wear/bring?
For day trips; good walking shoes or light hiking boot, sunglasses, film/batteries, long pants, t-shirt, sweatshirt, light coat, raingear, hat. For flight seeing tours; sunglasses, film/batteries, light coat. Please do not wear sandals/heels/dress shoes.
What is the best seat in the plane?
Everybody has a window seat, and the pilots fly the tours so that both sides of the plane have good views and good photography options.
Can I sit in the co-pilot seat?
You can request that seat but you cannot reserve it. The pilot makes the ultimate decision based on weight and balance.
In which aircraft will we travel?
The staff at Rusts will pick the appropriate aircraft for passenger load and conditions in ensure the highest level of safety, comfort and efficiency. If there is a specific aircraft you would like to charter, please contact the office.
What is your safety record?
Rust’s has been in business since 1963 and has an excellent safety record.
Will I get airsick?
It does happen. If you are prone to motion sickness, you should take whatever measures you normally take to combat it. Rust’s does not provide Dramamine. In the event you do get sick, we do have sick sacks in the airplanes and the pilot will make you aware of their location.
What is the weather going to be?
There is no way to know that in advance. We check the weather several times a day to make sure we can safely operate your trip. The best way to approach the weather is to schedule the trip you want when you want it but be open to other tours may have better weather. Waiting to see if it is a nice day before you make a reservation will work sometimes, but we do have days that we cannot accommodate short notice reservations.
Do you have shuttle service to your location?
Rust’s provides complimentary shuttle service from down town hotels/ airport and airport area hotels. The shuttle will pick you up aproximately 45 minutes prior to your departure. Please inform us of any bags larger than day pack size. Shuttle service available during the summer season only.
Do you fly on weekends?
During the summer we are open 7 days a week even holidays. Our office hours are approx. 6:30 am to 9:00 pm. During the winter, we are open M-F 8ish am-5ish pm. We are available to fly on the weekends with advance notice.
Do you have helicopters?
No, we operate floatplanes, also called seaplanes.
Do you land on glaciers?
No, we operate floatplanes so we land on rivers/lakes/ocean. Our Talkeetna based company, K2 Aviation, operates ski-planes for landings within Denali National Park.
What type and seating capacity of airplanes do you operate?
Rust’s operates four different types of aircraft. Cessna 206 5px/ Cessna 208, Caravan for 9px/ deHaviland Beaver(DHC-2) for 6-7px/ deHaviland single engine turbine Otter(DHC-3T) for 10px.
What happens if you can’t come get us?
It is extremely rare that we are unable to pick up our daytrip clients at the end of their trip. We will occasionally experience delays so do not schedule tight travel connections. We recommend that you purchase trip insurance in case weather or volcanic disturbances affect air traffic.
Are you open year around?
Yes, but we only offer two flight seeing tours, the McKinley Flightseeing and the Glacier/Wildlife Tour.
What credit cards do you take?
Visa, Mastercard, Discovery, American Express.
What experience do the pilots have?
The average pilot at Rust’s Flying Service has well over 5000 hrs of flight time.
Are we guaranteed to see bears?
No, we cannot guarantee anything with wild animals in their natural habitat. We will try to match you to bear viewing tour that will give you the best chance of seeing bears at the time you are in Alaska.
What if Rust’s cancels the trip due to weather?
If the weather cancels your trip, you can try to reschedule for another day or receive a full refund.
How do I get to your office?
See our printable PDF map or follow these directions: Take International Airport Road West just like you are going to the main terminal of the airport. As you get close to the Airport you will take the Postmark Drive exit; it is an exit to the right. Off of Postmark you will make the first Right that you can, on to Heliport. Heliport is a very short road, take it down to the stop sign. Make a Right onto Aircraft Drive. Follow Aircraft Drive for .25 miles and RFS is on the left. You will see our Big Hangar first and the office is tucked in behind that a little ways. OR Off of International Airport Road, you can follow the signs for the Air Museum; they are located next to us.
Is there anyplace to eat around here?
We have complimentary coffee but no food. If you are on foot, there is nothing close by. If you have a car there are several options at the other end of Lake Hood.
Are your trips handicap accessible?
By ADA standards, none of our trips are accessible. We can often accommodate people depending on the nature of their disability. Our vans do not have wheelchair lifts.
How tall is McKinley?
Is the mountain called McKinley or Denali?
It is most commonly referred to as Mt. McKinley and Denali National Park.