Payments, Cancellation Policy, and Privacy
Now Offering Flexible Cancellation During COVID-19
Rust’s Flying Service is committed to excellence throughout each part of your travel experience with us. Our hearts go out to all those affected by (COVID-19). We understand that in the wake of the coronavirus pandemic that you may be concerned about your upcoming Alaska vacation. We have adjusted our cancellation policy to be more forgiving during this unprecedented time.
- As promised, any booking made prior to June 5, 2020 may cancel up to 72 hours prior to scheduled tour.
- Any tours booked after June 5 will still enjoy an more forgiving cancellation policy:
- 14 days or more notice – 90% refund.
- Within 14 days we are unable to refund (for tours booked after June 5, 2020.)
- If you have concerns that you might not be able to make your trip, we recommend that you obtain Trip Cancellation Insurance. A short term travel insurance policy can cover non-refundable trip costs due to personal or family illness or accident.
Please visit https://www.flyrusts.com/covid-19-policies-and-procedures/for more information on our policies and procedures during COVID-19.
Prices and Availability
All prices, fees, taxes, times, dates and availability are subject to change without notice.
Full payment is due at the time of reservation. Visa, MasterCard, American Express and Discover credit cards are accepted.
Rust’s Flying Service needs the accurate weight of each guest. This is imperative for airplane safety and loading. If an individual does not want to give an individual weight, weights of the group may be combined but need to be accurate.
Cancellation (This policy has been updated to assist our guests during COVID-19. Please see top of page for more info).
We understand that things change and want to make booking with us worry free. We offer a flexible cancellation policy.
- 90 days or more – 90% refund
- 14 – 89 days – 50% refund
- Within 14 days – No refund
Cancellation by Rust’s due to weather will be refunded 100% of price paid.
We strongly recommend travel insurance for unforeseen circumstances that may cause last minute cancellations.
Disclosure and Responsibility
Rust’s Flying Service is an air taxi service only. We are not guides. Rust’s is not responsible or liable for any loss, damage or injury to any person while they are involved in any activities in the outdoors, including but not limited to boating, fishing, climbing, skiing, camping, trekking and/ or hiking. In remote locations, there are no medical facilities or services available. Additionally, we are not responsible or liable for any cancellations, expenses or delays incurred as a result of conditions over which we have no control. Rust’s Flying Service reserves the right to withdraw and/or cancel any excursion offered at any time and make changes and alterations in itinerary as may be found necessary for safety.
Please be prepared to take lots of pictures, charge up the batteries, and have extra film and/or storage space on your camera. You may bring a light daypack with you. There is free although limited parking at the Rust Office. You will need to leave your car keys with the office. In the summer, Rust’s offers a courtesy shuttle from major (but not all) Anchorage hotels. You are welcome to leave baggage at the Rust Flying Service office at no additional charge.
By ADA standards, none of our trips are accessible. We can often accommodate people depending on the nature of their disability. Our vans do not have wheelchair lifts.
Alaska’s weather can change dramatically. A sunny and warm day in Anchorage can turn windy, rainy and cold in the National Park. Please dress appropriately. This includes layering your clothing, wearing comfortable shoes, and bringing rain gear. The lodges and areas that we fly to are in a remote area accessible only by plane so many of the common comforts such as flush toilets and running water are not available. Please be aware that medical care is not readily available. Views of pristine wilderness compensate for leaving “civilization” behind.
Prices and taxes may change without notice; trip length may vary depending on weather conditions and type of plane.
All information collected by Rust’s Flying Service and K2 aviation will be used solely to assist customers in planning their Alaska vacation. We will not share, distribute or sell your personal information, or use it for any other purpose.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on the FlyRusts.com website. On some pages, you can make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number
The Way We Use Information
We use the information you provide about yourself when placing a request for more information or requesting a reservation. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our email newsletter as well as updates on our services. The information you submit on our website will not be used for this purpose unless you fill out the registration form.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email at [email protected].